Gloucester, United Kingdom 07 494 190 190 [email protected] Recent Works
Career Profile
Senior UX Designer and Product Designer with over 15 years of experience, designing digital products and experiences across mobile and desktop formats, specialising in e-commerce and conversion-oriented projects. Worked with tech startups, e-commerce agencies, digital agencies and small to medium companies and organisations. I love proving myself by solving complex problems and facing interesting challenges.
Core competencies include Design Team Leadership, UX Design, Product Design, UI Design, Agile Design, Design Sprints, UX Audit, Responsive Design, Mobile First Design, User-Centred Design, Evidence-Based Design, Atomic Design, Design Systems, Design Frameworks - Material Design, Adobe XD, Figma, Remote Team Management.
Career Highlights
- Co-Creator, Product Designer and UX Designer for inQbyte.io-owned, fully automated, modular booking platform with SaaS capabilities – Krypton. Led the project for 6 years, throughout its entire lifecycle, from ideation, through design and production, to optimisation. Increased brand searches by 580%, making the platform the leader in its niche, 87% reduction in the need for human customer support interaction, customer satisfaction increase from perceived 3.2 of 5.0 to 4.8 of 5.0, average customer retention period increased from 1.2 to 2.6 years, 380% increase in revenues while cutting costs in customer care by 53%.
- Lead Designer for successful e-commerce UX Design projects, including L'Oréal, Jack Daniel's, Lenovo, Logitech, Bauhaus, and Proactiv+. Jack Daniel’s – 112% increase in sessions, 113% increase in users, 55% increase in online turnover, Bauhaus – 30% year-on-year increase in visitors, 30% year-on-year increase in transactions, 30% year-on-year revenue growth, Proactiv+ 110% increase in organic search, 125% increase in transactions on mobile, 155% increase in revenue on mobile.
- Remote First Evangelist and Fully Remote Team Leader at inQbyte.io. I’ve created a successful, efficient, proactive, agile, fully remote work environment and helped the team excel in their work. I’ve selected, optimised and implemented remote tools stack (Atlassian, Slack, Google Workspace, Lucidchart, LastPass and more) and introduced a number of solutions focused on efficiency, interaction and company culture. Results – 95% meetings starting on time with all required participants and 80% meetings ending on time, Over 70% increase in documentation and knowledge retention, improved proactive communication, 38% reduction in issue resolution time.
Professional Experience
United Kingdom / Germany / Remote
Sep 2016 – Mar 2022
Disruptive tech startup originating from Berlin, Germany. Fully agile, 100% remote team of 30+ design, development, big data and business specialists, based in 5 countries on 3 continents. Owner of Krypton booking platform and Jobtensor innovative job search platform utilising big data, machine learning and AI solutions.
Lead Product Designer, UX Designer, Co-Creator
Ideation and defining the product vision, planning and leading design sprints, leading and managing the design and development teams, gathering, researching, prioritising and scheduling the requirements from the stakeholders, building the broad long-term product vision and breaking it into medium and short-term projects and tasks, researching and designing new functionality, liaising with the stakeholders, design and development teams to overcome time and technical challenges, creating and managing design documentation.
- Co-Creator, Product Designer and UX Designer for Krypton booking platform. Increased the brand searches by 580%, making the platform the leader in its niche, 87% reduction in the need for human customer support interaction, customer satisfaction increase from perceived 3.2/5.0 to 4.8/5.0, average customer retention period increased from 1.2 to 2.6 years, 380% increase in revenues while cutting costs in customer care by 53%.